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Stamps.Com Inc Complaint - Never used stamps.com for $359
Stamps.Com Inc Complaint

Stamps.Com Inc Complaint


Never used stamps.com for $359

This review has been resolved or replied to by this company.
Sign up to stamps.com through an ad. I could use a known Anti Virus program for free, if I sign up for the 4 week trial of stamps.com. I did. Id didn't let me go through unless i put my credit card number there, so I did. (clearly i'm an idiot) This happened in 2009 October. I was charged monthly $17.95 until 2011 June when my credit card expired. Than I got an email from stamps.com that they can't charge me anymore.

I had one welcome email from them when i signed up, that's all. No communication of any kind what so ever.

Recently i read a lot about them, found out that they have a lot of artificial communication (not genuine comments) on their blog, twitter account, different complaining sites... it's all fake, to make it look good, make it look that many people like stamps.com. Stamps.com's customer service is really bad on the phone or in email, all they give you is canned answers. Nothing real. I dare to say that stamps.com is doing a fraudulent activity and they know about it. Isn't this crime? I don't know how are they on the stock market? (STMP)

Here is my real name: Istvan Pirger, and my real email address: pirgeri@gmail.com and I am a real person. A victim of stamps.com.

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StampsCom says: (7 years ago)
Hi igrip,

Thanks for your comment and Stamps.com apologizes for the experience you had.

Just for clarification, Stamps.com charges a $15.99 subscription fee to use the software. The service is not free.

Stamps.com offers a four week trial to test the mailing and shipping software in order to see if the program is a fit for your personal/business needs. In the event you do not like the software, you may cancel anytime during the four week trial and you will not be charged any subscription fee. If you do not cancel during the trial period, Stamps.com will start charging a monthly subscription fee of $15.99 to use the service.

This information is displayed during the registration page right next to where you input your credit card number.

Since it sounds like this process was not clear, we would be happy to further research your account. Please contact us by calling our Support team at 1-888-434-0055 or by emailing us at social(at)stamps.com.

You comment about "artificial communication" is absolutely NOT TRUE. Stamps.com has team of individuals who monitor comments on our Blog, Facebook, Twitter and even MeasuredUp and responds directly to any customer issues. These responses are from actual Stamps.com employees who are based at our Los Angeles headquarters.

Our goal is to make sure our customer’s questions or tech issues are answered promptly and hopefully to their satisfaction.


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